The Truly Voyage team visited North, Central, and South Vietnam over a hundred times in 2024, and over a thousand guests have completed Truly Voyage Vietnam itineraries, reporting that independent travel in Vietnam is safe. Guests are responsible for their personal belongings while traveling. Additionally, all participants in Truly Voyage's semi-self-guided tours will have access to a LINE/Whatsapp group, where our Chinese-speaking customer service staff will assist with restaurant bookings, massages, recommendations, and real-time support.

Truly Voyage's semi-self-guided tours are organized into groups of 2 people, so you won’t be able to join a group by yourself, allowing you the freedom to go out every day! As long as you can reserve time for visa processing (about a week), choose the date and plan, and send a private message to the customer service staff to confirm your accommodation and book your air tickets, you can go ahead at any time!

For outbound flights, we recommend booking flights that arrive before 4
p.m., and for return flights, we recommend booking flights after noon.

We recommend checking the flight date based on the following destination
airport code, sending a private message to our official customer service
for room check and confirmation, and completing the itinerary booking
after confirming the room type to confirm hotel/cruise/train ticket
booking.

Code names of international airports in Vietnam:

• Hanoi Noi Bai International Airport: HAN
• Da Nang International Airport: DAD
• Ho Chi Minh City Tan Son Nhat International Airport: SGN
• Phu Quoc International Airport: PQC

All Truly Voyage trips do not include air tickets! We understand that everyone has different flying needs. Some people prefer low-cost flights and leave their budget for local fun, while others want to enjoy higher-end services from the moment they fly. Some travelers might also want to stay in the local area for a few extra days to explore freely. Therefore, we leave this flexibility to you, allowing you to book the flight that best suits your ideal journey!

Tips for booking your own flights:

• For outbound flights, we recommend booking flights that arrive before 4 p.m.
• For return flights, we recommend booking flights after noon.

Code names of international airports in Vietnam:

• Hanoi Noi Bai International Airport: HAN
• Da Nang International Airport: DAD
• Ho Chi Minh City Tan Son Nhat International Airport: SGN
• Phu Quoc International Airport: PQC

Common airlines that fly directly to Vietnam include Vietjet Air, Vietnam Airlines, Starlight Airlines, EVA Air, China Airlines, Cathay Pacific, Hong Kong Airlines, Hong Kong Express, Scoot, Air Asia, Singapore Airlines, and Malaysia Airlines (flight availability may vary based on airline announcements).

The Truly Voyage semi-self-guided tour is suitable for the whole family! If you have children, please privately message the customer service staff with the age of the children and whether they will occupy a bed, and the customer service staff will provide a quote. If the traveler includes seniors, you can inform the customer service staff, who can recommend an elder-friendly trip.

Simply send a private message to our official customer service team with the full number of people, travel dates, room allocation,a and preferred room level. Our customer service team will provide you with available hotel room types for your confirmation within 24 hours and can hold the reservation for 24 hours. After completing the booking and payment, you’ll receive detailed daily hotel information in the "Truly Voyage Customer Voucher" that we send.

If you have a preferred hotel or specific upgrade date, you can refer to the hotel room types in our list, and the customer service staff will check availability and provide a quote.

All of Truly Voyage's partner hotels, cruise ships, and resorts in various cities are listed here. Each has been personally selected by our Taiwanese team for convenient locations and includes breakfast. We help you choose hotels based on rates, facilities, and quality. Hotel room types are classified by grade, allowing you to choose the best option based on your budget. If you have any specific room type requests, feel free to reach out to our customer service staff.

Yes, you can send a private message to our customer service team with the adjustments you’d like to make, and they will provide you with a quote or price adjustment based on your itinerary.

Truly Voyage's Vietnam semi-self-guided tours do not include tips. Tipping in Vietnam is voluntary and based on your satisfaction with the guide's performance (typically recommended: US$10 per person per day).

No, Truly Voyage’s semi-self-guided tours do not include a guide accompanying you to Vietnam. However, after booking, you will receive the Vietnam e-Visa electronic file, the "Truly Voyage Travel Voucher," and the "Truly Voyage Traveler's Handbook," which provide clear instructions for your arrival and post-landing steps. Our LINE/Whatsapp customer service group will also offer real-time support before and after landing to help you with customs, meeting the shuttle driver, and hotel check-in.

Post-landing process: Upon arrival in Vietnam, follow the instructions in the manual. Go to airport customs to meet uniformed staff holding name tags, show your e-Visa and passport for verification, and clear customs. After collecting your luggage, follow the guide to collect your SIM card, meet the shuttle driver at the designated spot, and check in at your city hotel with your travel voucher.

The refund policy for all Truly Voyage semi-self-guided tours follows Articles 13 and 14 of the "Foreign Tourism Standardization Contract of the Ministry of Tourism and Transportation Bureau of the Republic of China." Refunds will be processed after deducting non-refundable expenses such as local accommodation and transportation. If your flight is canceled due to natural disasters like typhoons and needs to be rescheduled, please contact our LINE/Whatsapp customer service team and provide proof of the flight cancellation. Truly Voyage’s customer service will confirm rescheduling with local partners, such as accommodations, and complete the adjustments.

All Truly Voyage Vietnam semi-self-guided tours are for two people. Due to the need for compatible travel companions, group sharing is not available at this time. We recommend finding a travel companion to join for a more enjoyable experience!

While this may be a part of local culture, not all Vietnamese visa officers ask for bribes from foreign tourists. However, there have been reports from tourists from US, UK, AU, Singapore, Taiwan, Hong Kong, and other countries about instances where bribes were solicited. To mitigate this risk, Truly Voyage and its local partners ensure that all guests who sign up for Truly Voyage's Vietnam itineraries will receive VIP fast customs clearance with the highest standards. Simply print out the electronic visa you receive and present it upon arrival at Hanoi Airport. A dedicated staff member will guide you through customs quickly, so you don’t need to worry about bribe requests.

All itineraries can accommodate vegetarian diets. Please send a private message to our customer service team to inform us of your fellow participant's dietary preferences, and we will add a note to your order to ensure proper arrangements are made.

Yes, you can apply for a Vietnam electronic visa by yourself. There is also a "self-care visa" option in all Truly Voyage semi-self-guided travel plans. Please make sure to confirm receipt of the electronic visa approved by Vietnam’s official authorities and verify that the visa information is correct before starting your trip. Provide us with your electronic visa for fast customs clearance and entry registration. If you are unable to participate in the trip due to visa rejection or issues with your self-applied visa, no refund will be provided.