Refund policy

1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at sales@trulyvoyage.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
   
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at sales@trulyvoyage.com.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at sales@trulyvoyage.com.

   We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at sales@trulyvoyage.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
   
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at sales@trulyvoyage.com.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at sales@trulyvoyage.com.

   Definitions

• Final itinerary: The final program after meeting the customer's requirements and agreeing on the program, services, and prices. The customer pays the deposit, (and the company creates a booking code).

• Travel date: The day a customer starts the tour with the company.

• Policy application milestones: start date, 30 days before the start date, 15 days before the start date, 7 days before the start date.

1. Policy on full itinerary cancellation

• Cancellation 30 days before the start date: No charge for cancellation and refund of deposit for tour and hotel services (not applicable to air tickets, train tickets, services that must be paid in advance to get an early bird price, and policies of hotels not following our program).

• Cancellation from 15-30 days before the start date: 50% of the total cost will be charged for tour and hotel services.

• Cancellation within 15 days before the start date: 100% of the total cost will be charged for tour and hotel services.

• If hotel and cruise changes due to their own reasons (maintenance, rooms fixed, etc), we will support finding another similar hotel and cruise

1. Policy on program changes from the customer's side

Changes made 30 days before the start date: If the customer needs to change the final itinerary, there will be no charge and the final itinerary will be sent to the customer again (not applicable to flight tickets, train tickets, services that must be paid in advance to get an early bird price, and policies of hotels not following our program - sales staff are responsible for informing customers in advance when booking).

Changes made within 30 days: We have the right to refuse service changes, or there might be some extra fees for the change basing on policyof providers. (The customer should review the entire program and confirm the final version before the tour.)

Changes made to the program after the start date:

We have the right to refuse service changes, or the customer will have to pay extra costs. Sales staff will report back after updating information from partners, and customers will have to bear all costs caused by these changes, if any.

Changes can be free up to 5 times, but you will be extra charged for the sixth time, please. 

Customers are supported in changing the program, getting a refund in case of unexpected events such as natural disasters, storms, accidents, injuries, food poisoning, etc caused by our partners' mistakes.

Based on the spirit of customer service, we will provide maximum support for cancellations due to practical needs, but based on the principles outlined. In cases where we are able to resell services that customers need to cancel; we will refund customers the amount we resold them for.

1. Refund Policy.

The applicable refund amount will be processed within 14-21 business days.

This is the company's cancellation and program change policy. This policy will be supplemented and applied along with policies on deposits and payments.

1. We will not take any responsibility for expired passports or visa applications if you apply for the visa yourself.

This is the company's cancellation and program change policy. This policy will be supplemented and applied in conjunction with deposit and payment policies.